Refund Policy

1. Overview

This Refund Policy outlines the terms and conditions for refunds and cancellations related to Secure Files: Tools & Safety mobile application and its premium subscription services.

We strive to provide excellent service and customer satisfaction. If you are not completely satisfied with your purchase, we offer refund options as described below.

2. App Store Refund Policy

Secure Files: Tools & Safety is distributed through the Apple App Store. All refund requests must be processed through Apple's official refund system:

2.1 Apple's Refund Process

• Visit reportaproblem.apple.com
• Sign in with your Apple ID
• Find your purchase and select "Request a refund"
• Follow Apple's instructions to complete the refund request

2.2 Apple's Refund Criteria

Apple typically approves refunds for:

• Accidental purchases
• Technical issues preventing app functionality
• App not working as described
• Duplicate purchases
• Unauthorized purchases

3. Subscription Refunds

For premium subscription services, the following refund policies apply:

3.1 Weekly Subscriptions

Weekly subscriptions (699-899 ₽) are eligible for refunds under the following conditions:

• Within 24 hours: Full refund available
• Within 48 hours: Partial refund (75% of remaining time)
• After 48 hours: No refund available

3.2 Refund Eligibility

Refunds may be granted if:

• The app does not function as advertised
• Technical issues prevent normal usage
• Subscription was purchased accidentally
• Duplicate subscription was charged
• App is incompatible with your device

4. Non-Refundable Items

The following items are generally not eligible for refunds:

• Free app downloads
• Services used beyond the refund period
• Refunds requested due to change of mind after extended use
• Refunds for features that were clearly described in the app description
• Refunds for user error or misuse of the application

5. Refund Processing

5.1 Processing Time

Refund processing times vary depending on the payment method:

• Apple App Store: 3-5 business days
• Credit/Debit Cards: 5-10 business days
• Bank Transfers: 7-14 business days

5.2 Refund Method

Refunds will be processed using the same payment method used for the original purchase. If this is not possible, alternative arrangements will be made.

6. Cancellation Policy

6.1 Subscription Cancellation

You can cancel your subscription at any time through:

• iOS Settings > [Your Name] > Subscriptions
• App Store > Subscriptions
• Contacting our support team

6.2 Cancellation Effects

When you cancel a subscription:

• You will continue to have access until the end of the current billing period
• No further charges will be made
• Premium features will be disabled after the current period expires
• Your data will be preserved for 30 days after cancellation

7. Technical Issues

If you experience technical issues that prevent you from using the app:

7.1 Troubleshooting Steps

• Restart the application
• Update to the latest version
• Restart your device
• Check your internet connection
• Contact our support team

7.2 Support Resolution

If technical issues cannot be resolved within 48 hours, you may be eligible for a refund. We will work with you to resolve issues before processing any refunds.

8. Chargeback Policy

If you initiate a chargeback with your bank or credit card company:

• We will investigate the chargeback claim
• We may provide evidence to support the legitimate charge
• If the chargeback is successful, your account may be suspended
• We reserve the right to dispute fraudulent chargebacks

9. Dispute Resolution

If you disagree with a refund decision:

• Contact our support team with detailed information
• Provide evidence supporting your refund request
• We will review your case within 5 business days
• If necessary, we may escalate to Apple's dispute resolution

10. Special Circumstances

10.1 Force Majeure

In cases of force majeure (natural disasters, government actions, etc.), refund policies may be modified to accommodate exceptional circumstances.

10.2 Regulatory Compliance

We comply with applicable consumer protection laws and regulations in your jurisdiction, which may provide additional refund rights.

11. Contact for Refunds

For refund requests and inquiries, please contact us:

11.1 Required Information

When requesting a refund, please provide:

• Your Apple ID email address
• Purchase date and amount
• Reason for refund request
• Device information (iOS version, device model)
• Screenshots of any error messages

12. Policy Updates

We may update this Refund Policy from time to time. Changes will be effective immediately upon posting. We will notify users of significant changes through:

• App update notifications
• Email notifications (if applicable)
• Website announcements