Get in Touch

We're here to help! Reach out to our support team for any questions, feedback, or assistance with Secure Files.

How Can We Help?

Choose the best way to reach us based on your needs

In-App Support

Get instant help through our built-in chat support. Available 24/7 for all users.

Instant Response 24/7 Available Context Aware
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Email Support

Send us a detailed message and we'll respond within 24 hours with comprehensive assistance.

Detailed Responses File Attachments Follow-up Support
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FAQ & Help Center

Find quick answers to common questions in our comprehensive help center and FAQ section.

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Send Us a Message

Have a specific question or need detailed assistance? Fill out the form below and we'll get back to you promptly.

Response within 24 hours
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Support Hours

Our support team is available:

  • In-App Chat: 24/7
  • Email Support: Monday - Friday, 9 AM - 6 PM PST
  • Response Time: Within 24 hours

Device Information

When contacting support, please include:

  • iOS version
  • Device model
  • App version
  • Steps to reproduce the issue

Privacy & Security

Your privacy is important to us:

  • All communications are encrypted
  • We never share your personal information
  • Support tickets are confidential

Contact Information

Email

[email protected]

Location

California, United States

Business Hours

Monday - Friday, 9 AM - 6 PM PST